Help Center

How to use the Academy, from your first login to earning your certificate.

Getting started

Logging in for the first time
Which certification should I start with?
Finding your way around the Academy

Courses and labs

How courses and progress tracking work
Setting up for the CGE-P labs
Cloud accounts you need, and what the labs cost
Common lab errors and how to fix them

Exams and capstones

How the exam works
Exam retakes
Submitting your capstone
Reading your capstone result and fixing a fail

Certificates and CPE

Downloading, sharing, and verifying your certificate
Earning and logging CPE
Renewing your certificate

Account and membership

What your membership includes
My membership is active but I have no course access
Changing your email address
Joining the Club Slack
Access through your company or team

Still stuck?

Email hello@grcengclub.com with the email address you use for the Academy and a screenshot of what you see. For lab and study questions, the #studygroup_cge_certs channel in the Club Slack is the fastest place to get an answer.